You must have Clinical User or Patient Viewer permissions to perform these tasks.

This help topic describes functionality that may not be part of the feature set in use at your company.

Edit Prescription

Clinical users can edit prescription information from the Patient Detail window.

Note: The ability to edit prescriptions is restricted to authorized Clinical Users. Refer to the User Roles section for additional information.

Warning: Prescription changes should only be made on the order of a licensed physician. Creating or changing a prescription should only be completed by a trained medical professional. A patient’s prescription should be verified as correct before transferring it to the patient's therapy device.

Note: If the prescription update functionality is not available in Care Orchestrator, the provider can manually enter the prescription settings in the therapy device using the instructions for use for the device.

Note: All updated prescription information can be viewed in the Patient Activity Log.

Note: Be sure to clear the memory of any previously used therapy devices, modems, or SD cards, prior to reassigning them to other patients. Consult the documentation included with the therapy device or modem for instructions on clearing its memory. Refer to Clear SD Card to use the Data Card Utilities to clear therapy data and prescription information from an SD card.

Note: Humidifiers are optional accessories. Humidifier settings sent to a therapy device are ignored if a humidifier is not available.

To edit a device prescription:

Click the Patients tab.
The Patient search and a list of all patients displays.
Select whether to search by the patient's Name, External ID, Patient reference or Device serial number.

Note: Once the category to search by is selected, that option will remain the default search option for the remainder of the user's login. It will return to the system-wide default upon the next login.

When either the Search by Name, External ID or Patient reference are selected as the main search criteria, expanded search options are available. Click the More options link located beneath the Search field.

The Date of birth, Postal code and Phone number search fields are displayed, which allows for more detailed searching.

Enter the main search item in the upper Search field and, if desired, enter the expanded search information in the respective Search field, then click the Search button.

Based on entered information, relevant patients display.

Note: When searching by Date of birth, the entered date cannot be in the future and must be in the correct date format as displayed beneath the field.

Note: When searching by Postal code, the entry must be an exact match for the data entered into the Search field.

Note: When searching by Phone number, only numeric text is allowed in the Search field and the entry must be an exact match for the entered data in order to be displayed in the Patients list.

Note: The Search button is disabled until valid search criteria is entered into one or more of the additional search fields.

Click the desired patient name to open the Patient window.

Patient information displays.

With the selected patient displayed, click the Prescription tab.

Prescription tab displays.

Click the device of the prescription to load the prescription.

Note: If corruption is detected in a prescription, a message displays indicating the prescription is corrupt. Additionally, the Send to Card and Send to Modem buttons are automatically disabled and the Edit button is enabled. For sleep devices, clicking Edit for a corrupt prescription erases all prescription setting values and enables you to re-enter prescription settings. For vent devices, all buttons are disabled as the prescription cannot be modified.

Click the Edit button to make edits to the prescription.
Inspect and verify all therapy settings for the prescription.
Click the Save button.

Care Orchestrator saves the changes, and the Prescription tab displays again.

(Optional) Click the Send to Card button.

Note: Click the Send to Card button if you want to send the prescription to a data card. Use the prescription status to verify transfer of the prescription.

Note: On July 13, 2022, the Data Card Utility used to read and write data to therapy device removable media, is no longer able to be used by customers using Windows 7. Please upgrade to a supported version of Microsoft Windows to prevent interruption.

Data Card Utilities window displays.

(Optional) Click the Send to Modem button.

Note: Click the Send to Modem button if you want to send the prescription via a modem device. If you have a modem or Bluetooth-enabled device, the prescription transfers automatically to the device during the next established connection. Use the prescription status to verify transfer of the prescription. For the Japan market, the Send to Modem option is disabled.

Prescription sent successfully.

Note: If an invalid prescription is entered for a patient's assigned equipment, the following message is displayed: This prescription does not match the assigned device.