View Prescription

Clinical users can view prescriptions received from their patient's assigned medical devices using removable media, Modem or Bluetooth-enabled device. Prescriptions transfer into Care Orchestrator each time the application connects to a patient's therapy device using a Modem or Bluetooth-enabled device. When Care Orchestrator establishes a connection using one of these two supported communication interfaces, prescriptions are available and displayed on the Prescription tab of the patient's Patient Detail screen.

Trilogy family device settings transfer into a patient's prescription recording using the Data Card Utilities, but only when the patient is assigned the serial number of the device found on the removable media. The prescription settings will display on the Prescription tab of the patient's Patient Detail screen.

The patient's prescription information is updated to match the current device settings received from the upload from these supported communication interfaces. The Status updates to indicate the location of the transferred information. The Status is an indicator that you can use to manage the patient device settings. The Status reflects the most recent state of prescription settings updates with respect to the patient's therapy device and patient record in Care Orchestrator

In Care Orchestrator, a prescription can be:

entered by a healthcare provider
transferred to removable media
transferred to a device equipped with a supported communication interface (e.g., modem)
received from a therapy device equipped with a supported communication interface (e.g., modem, Bluetooth-enabled device)
updated based on therapy data received from removable media or DreamMapper if:
- the patient belongs to the organization enabled for prescription remediation;
- the device serial number on the media is assigned to the patient;
- the patient:
  1. does not have a prescription OR
  2. the patient's incoming device settings in the therapy data are newer or differ from the stored prescription AND the stored prescription was not issued by a clinical user.

Status	Description
SENT TO REMOVABLE MEDIA	Prescription written successfully to a removable media.
SENT TO MODEM	Prescription transferred to the device via modem.
SAVED	Created and saved or edited and saved within Care Orchestrator, but not transferred to the device.
DOWNLOADED	If the source is Removable media, the Prescription was created/saved from the removable media data. If the source is modem, the Prescription was created/saved from modem data.
NEW	Trilogy prescription created for a patient assigned the device, and the settings are received from a Blue-tooth enabled device or removable media.
DELIVERED	Prescription sent successfully to the device.
FAILED	Prescription is sent via modem, but rejected or not delivered to the device.
CHANGED	Existing Trilogy prescription updated from a download from a Bluetooth-enabled device or Removable media. Note that the device serial number must be assigned to the patient to see the device's settings on the patient's equipment tab.

Note: Be sure to clear the memory of any previously used therapy devices, modems, or removable media, prior to reassigning them to other patients. Consult the documentation included with the therapy device or modem for instructions on clearing its memory. Refer to Clear SD Card to use the Data Card Utilities to clear therapy data and prescription information from removable media.

Warning: Prescription changes should only be made on the order of a licensed physician. Creating or changing a prescription should only be completed by a trained medical professional. A patient’s prescription should be verified as correct before transferring it to the patient's therapy device.

Note: If the prescription update functionality is not available in Care Orchestrator, the provider can manually enter the prescription settings in the therapy device using the instructions for use for the device.

Note: After several minutes of inactivity, your Care Orchestrator session expires. The application asks you to login again to continue working. If your session expires when viewing a prescription, you may see an "Error in prescription application" error when you log into the system. Refresh the page to remove this error.

Note: Users with Trilogy devices can see view-only reports than cannot be edited within Care Orchestrator. See Trilogy Support for more information about additional features for Trilogy devices.

You can view prescription information when therapy data transfers from your assigned medical devices using removable media, Modem or Bluetooth-enabled device. Therapy data and prescription information transfers into Care Orchestrator each time the application connects to your therapy device using one of these devices.

For more information about using removable media with Care Orchestrator, contact your provider.

To view a prescription:

Click the Patients tab.
The Patient search and a list of all patients displays.

Select whether to search by the patient's Name, External ID, Patient Reference or Device serial number.

Note: Once the category to search by is selected, that option will remain the default search option for the remainder of the user's login. It will return to the system-wide default upon the next login.

When either the Search by Name, Extended ID or Patient Reference are selected as the main search criteria, expanded search options are available. Click the More options link located beneath the Search field.

The Date of Birth, Postal Code and Phone number search fields are displayed, which allows for more detailed searching.

Enter the main search item in the upper Search field and, if desired, enter the expanded search information in the respective Search field, then click the Search button.

Based on entered information, relevant patients display.

Note: When searching by Date of Birth, the entered date cannot be in the future and must be in the correct date format as displayed beneath the field.

Note: When searching by Postal Code, the entry must be an exact match for the data entered into the Search field.

Note: When searching by Phone number, only numeric text is allowed in the Search field and the entry must be an exact match for the entered data in order to be displayed in the Patients list.

Note: The Search button is disabled until valid search criteria is entered into one or more of the additional search fields.
Based on entered information, relevant patients display.

Click the desired patient name to open the Patient window.

Patient information displays.

With the selected patient displayed, click the Prescription tab.

Prescription tab displays.

Click the device of the prescription to view.

Chosen Prescription displays.

Note: If corruption is detected in a prescription, a message displays indicating the prescription is corrupt. Additionally, the Send to Card and Send to Modem buttons are automatically disabled and the Edit button is enabled. For sleep devices, clicking Edit for a corrupt prescription erases all prescription setting values and enables you to re-enter prescription settings. For vent devices, all buttons are disabled as the prescription cannot be modified.