Care Orchestrator
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You must have Clinical User,or Clinical Assistant permissions to perform these tasks.

This help topic describes functionality that may not be part of the feature set in use at your company.

Add and Assign Devices, Connectivity and Accessories

The equipment section allows Clinical Users to add and assign equipment and devices in the system. You can add device serial numbers independently of creating prescriptions.

Note: Equipment, prescriptions, therapy data, and patient activity log entries will be displayed in Care Orchestrator for unsupported devices.

Note: A therapy device must be assigned to a patient in Care Orchestrator for data to be received successfully from a modem.

Add and Assign Device

To assign a device:

  1. Click the Patients tab.
    The Patient search and a list of all patients displays.

  2. Select whether to search by the patient's Name, External ID, Patient reference or Device serial number.

Note:  Once the category to search by is selected, that option will remain the default search option for the remainder of the user's login.  It will return to the system-wide default upon the next login.

  1. When either the Search by Name, External ID or Patient reference are selected as the main search criteria, expanded search options are available.  Click the More options link located beneath the Search field.

The Date of birth, Postal code and Phone number search fields are displayed, which allows for more detailed searching.

  1. Enter the main search item in the upper Search field and, if desired, enter the expanded search information in the respective Search field, then click the Search button.

Based on entered information, relevant patients display.

Note:  When searching by Date of birth, the entered date cannot be in the future and must be in the correct date format as displayed beneath the field.

Note:  When searching by Postal code, the entry must be an exact match for the data entered into the Search field.

Note:  When searching by Phone number, only numeric text is allowed in the Search field and the entry must be an exact match for the entered data in order to be displayed in the Patients list.

Note:  The Search button is disabled until valid search criteria is entered into one or more of the additional search fields.

  1. Enter the patient's name, date of birth, or setup date and click the Search button.

Based on entered information, relevant patients display.

  1. Click the desired patient name to open the Patient window.

Patient information displays.

  1. Click the Equipment tab.

Equipment section displays three sections:  Devices, Connectivity and Accessories.

  1. Under Devices, a Generic Device is displayed.
  2. Enter the Serial Number, Issue Date, and Data Source of the equipment and click the Save button.

Note: If the Serial Number for the device is currently unknown, but you want to indicate that the patient already has a device, click the Save button with a blank Serial Number. Once the Serial Number for the device is available, update the information.

Note: Once a device is saved, the following status indicators in the Data Source column are automatically updated when data is received or connectivity is updated:

When data is received:

None: Connected or Removable

Removable: Connected

Connected: Needs manually updated or corrected.

Hub activity:

None: Hub unassigned or device disassociated.

Connected (updated on first incoming data download): Hub assigned or device associated.

Note: Enter the EverFlo Connect Module's serial number as the Equipment Assignment device serial number to receive data from an EverFlo Oxygen Concentrator.

Note: You will receive a message when attempting to assign a device that is currently assigned to another patient. If you are an authorized clinical user for both patients, you are able to reassign the device. Verify that you are moving the device to the appropriate patient. Make sure that any existing therapy data has been removed from the device before reassigning it to a new patient. Refer to the device's Provider Guide for instructions. If an SD Card was used by a patient, make sure the new patient receives a new SD Card or an SD card that has been erased (see Clear SD Card).

Note: Connected and applicable devices will display a Synchronize icon on the Equipment page. Clicking the Synchronize icon will send an on-demand updated prescription to the device and a "Sync Requested" entry will be added in the activity log.

 

Device is assigned to the patient.

See Edit Devices and Accessories to update device settings.

Device Category

The Device Category field is blank by default.  It will remain blank until a Device Category is identified by an Rx or Device Type is reported in Data Download.  This is an auto-populated field and cannot be edited.

Device Categories:  

Auto-populated:
Ventilation Ventilation - Life support ventilators (Trilogy, Trilogy Evo), AutoSV devices, non-invasive ventilators, etc.
Sleep Sleep - CPAPs, BiPAPs, etc.
Oxygen Oxygen - Oxygen concentrators, etc.
Sleep Diagnostics Sleep Diagnostics - Alice N1 Home Sleep Study, etc.
All other devices All other devices = Based on Device Model identified in the Prescription or First Therapy Data Download.

"Device Category Saved" will display as a Status in the Patient Activity Log along with Device Category.

Device Category displays in Patient Search results.  It also displays on the Patients Report as column and filter and in Tasks.

 

Add and Assign Connectivity

Care Orchestrator allows users to associate devices with Qualcomm / Capsule Technologies 2net hubs.

Note: Hub connectivity, like other Care Orchestrator features, may not be available in your market or for your organization.

To assign connectivity:

  1. Click the Patients tab.
    The Patient search and a list of all patients displays.

  2. Select whether to search by the patient's Name, External ID, Patient reference or Device serial number.

Note:  Once the category to search by is selected, that option will remain the default search option for the remainder of the user's login.  It will return to the system-wide default upon the next login.

  1. When either the Search by Name, External ID or Patient reference are selected as the main search criteria, expanded search options are available.  Click the More options link located beneath the Search field.

The Date of birth, Postal code and Phone number search fields are displayed, which allows for more detailed searching.

  1. Enter the main search item in the upper Search field and, if desired, enter the expanded search information in the respective Search field, then click the Search button.

Based on entered information, relevant patients display.

Note:  When searching by Date of birth, the entered date cannot be in the future and must be in the correct date format as displayed beneath the field.

Note:  When searching by Postal code, the entry must be an exact match for the data entered into the Search field.

Note:  When searching by Phone number, only numeric text is allowed in the Search field and the entry must be an exact match for the entered data in order to be displayed in the Patients list.

Note:  The Search button is disabled until valid search criteria is entered into one or more of the additional search fields.

  1. Click the Equipment tab.

Equipment section displays.

  1. Click the Add Connectivity button .

Connectivity section enables.

  1. Enter the hub serial number and select a compatible device from the Device Association pull-down menu, then click Save. If an option under Device Association is selected, a Pending Association icon and the following message appear: Device association request submitted. Please check Activity Log for updates.

Note: A successful device association is indicated with an Associated icon , and an unsuccessful device association is indicated with a Failed to Associate icon . If the device is not compatible, a Not Compatible message displays with the connectivity and device serial numbers.

Note: A hub can have multiple devices associated with it.

Note: Device association is not required to assign a hub to the patient.

Note: If a hub device serial number is already assigned to a patient within your organization, you can Reassign the device to the current patient. When prompted with a Reassign Connectivity option, click Reassign to the device to the current patient.

  1. If an associated device is unassigned, the device displays a Pending Disassociation icon or Failed to Disassociate icon . If a device disassociation is successful, the device is removed from the Associated Device list.

  2. All device association activity is updated in the Patient Activity Log.

Add and Assign Accessory

To assign an accessory:

  1. Click the Patients tab.
    The Patient search and a list of all patients displays.

  2. Select whether to search by the patient's Name, External ID, Patient reference or Device serial number.

Note:  Once the category to search by is selected, that option will remain the default search option for the remainder of the user's login.  It will return to the system-wide default upon the next login.

  1. When either the Search by Name, External ID or Patient reference are selected as the main search criteria, expanded search options are available.  Click the More options link located beneath the Search field.

The Date of birth, Postal code and Phone number search fields are displayed, which allows for more detailed searching.

  1. Enter the main search item in the upper Search field and, if desired, enter the expanded search information in the respective Search field, then click the Search button.

Note:  The Search button is disabled until valid search criteria is entered into one or more of the additional search fields.

Based on entered information, relevant patients display.

Note:  When searching by Date of birth, the entered date cannot be in the future and must be in the correct date format as displayed beneath the field.

Note:  When searching by Postal code, the entry must be an exact match for the data entered into the Search field.

Note:  When searching by Phone number, only numeric text is allowed in the Search field and the entry must be an exact match for the entered data in order to be displayed in the Patients list.

Based on entered information, relevant patients display.

  1. Click the desired patient name to open the Patient window.

Patient information displays.

  1. Click the Equipment tab.

Equipment section displays.

  1. In the Accessories area, click the Add Accessory button .

Accessories section enables.

  1. Under Accessory Type, choose  an accessory (i.e, mask, humidifier, cushion, tubing, etc.), enter the accessory information such as model and detail, then click the Save button.

Accessory is assigned to the patient.

See Edit Devices and Accessories to update accessory settings.

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